Shipping policy

Shipping Policy

ORDER PROCESSING: Please allow 5 to 10 business days to process your order. Expect an email within 10 business days to let you know your order is on the way!

LOCAL DELIVERY: During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within 25 miles of fulfillment center. If the local delivery option does not show up during checkout, your order is not eligible for local delivery.

Orders placed before 11 a.m. will be processed next business day. When your order is ready for delivery, you will receive an email confirmation.

FLAT RATE SHIPPING: Orders are generally shipped within 10 business days using our courier service company. Flat rate shipping fee vary and applies to orders being shipped outside GTA, Ontario. 

Your order may be subject to import duties and taxes outside of Ontario, Canada which are incurred once a shipment reaches your destination country. ShopTheDorm is not responsible for these charges if they are applied and are your responsibility as the customer.

REFUNDS, RETURNS AND EXCHANGES: We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. In the event that your order arrives damaged in any way, please email us as soon as possible at shopthedorm@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at shopthedorm@gmail.com